Legal

Refund Policy

Eligible Refunds

Refunds are available when payment is successfully captured but the order is not delivered, when the wrong amount is credited due to a confirmed system error, or when a duplicate charge is verified by the support team.

Non-Refundable Cases

Delivered, redeemed, or manually completed digital goods are generally non-refundable unless required by law or unless a verified service issue is confirmed by support.

Review Window

Refund requests must be submitted within 7 days of payment. The customer should include the order ID, payment reference, account or UID used, and a short explanation so the case can be reviewed.

How To Request

Refund requests must be sent to the listed support email. Customers should include the order ID, payment reference, account identifier, and any relevant screenshots or delivery evidence.